To deliver services and provide the right client experience, we must collect information about you in several different ways, including when you create an account, log into your account, and interact with the Investment Ark website.
Your Account – When you register and create an account, you will need to provide us with a range of pertinent information, including but not limited to your personal contact information, business information, and financial information. This information is used to tailor our services and ensure that you have the best possible experience using your account on the Investment Ark platform.
Support Channels – We’re proud to provide client support through phone, email, chat, and other channels. When you interact with us via these channels, you will be required to provide us with specific information, including your name, contact information, and the nature of your problem.
How We Use Your Information
All information collected by Investment Ark is used to deliver our services and provide a positive client experience. This can include the services you intend to access on our website, including securing access to those services through encryption.
We also use your information in our research and development process to deliver more intelligent digital services and solutions and better protect your sensitive information and identify trends and threats.
Customer service channels and professionals will also utilize your information, including responding to requests for assistance. We use your information to help protect your account, as well, including monitoring for suspicious activity.
Finally, we collect and store some information to comply with industry rules and government regulations.
Do We Share Your Information?
We do not share with or sell it to third parties. We are committed to protecting your personal and financial information.
Confirming Your Data
On request from you and when required to do so by law, Investment Ark will provide you with a copy of the financial and personal information we have about you, as well as inform you about how, when, and where that information may have been used within the past 365 days.